Legal and policies.

Privacy Policy

This Privacy Policy explains how ModelCore LLC ("ModelCore", "we", "us") collects, uses, discloses, and protects personal information in connection with our websites, platform, and data products and services (collectively, the "Services").

1. Who we are

ModelCore LLC is the controller of personal information processed through our public website and customer relationships. Where we process personal information contained within datasets on behalf of a customer, we act as a processor under the terms of our Data Processing Addendum.

2. Information we collect

• Information you provide: name, business email, company, and message content when you contact us, request access, request a sample, or apply for a role.
• Account & transaction data: details necessary to provision access, fulfil orders, and manage licensing.
• Usage & device data: IP address, browser type, pages viewed, and similar analytics collected via cookies and similar technologies (see our Cookie Policy).
• Dataset content: datasets we source or license may contain personal information relating to data subjects; such content is handled under contract, with documented consent and rights, and de-identified where required.

3. How we use information

We use personal information to provide and improve the Services, respond to enquiries, fulfil and administer orders, process payments, ensure security and prevent abuse, comply with legal obligations, and communicate about our products where permitted.

4. Legal bases

Where the GDPR or similar laws apply, we rely on one or more of the following bases: performance of a contract, our legitimate interests (operating and securing the Services), consent (where required, e.g. certain marketing and cookies), and compliance with legal obligations.

5. How we share information

We share personal information with service providers (e.g. hosting, payments, analytics, CRM) acting on our instructions; with customers and suppliers as necessary to fulfil a transaction; in connection with a corporate transaction; and where required by law or to protect rights and safety. We do not sell personal information.

6. International transfers

We operate globally and may transfer personal information across borders. Where we do, we implement appropriate safeguards, such as Standard Contractual Clauses, to protect the information consistent with applicable law.

7. Data retention

We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements, after which it is deleted or de-identified.

8. Security

We maintain administrative, technical, and organizational measures designed to protect personal information, including encryption in transit and at rest, access controls, and least-privilege practices. No method of transmission or storage is completely secure.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, to object to certain processing, and to withdraw consent. California residents have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of "sharing" as defined by law. To exercise any right, contact us using the details below.

10. Children

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

11. Changes

We may update this Policy from time to time. Material changes will be indicated by updating the date above and, where appropriate, by additional notice.

12. Contact

Questions or requests: privacy@modelcore.io.

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites, platform, and services provided by ModelCore LLC ("ModelCore"). By accessing or using the Services, you agree to these Terms.

1. Definitions

"Customer" means the entity that licenses data or services. "Dataset" means a collection of data made available through the Services. "Order" means an order form, statement of work, or online checkout referencing these Terms.

2. Eligibility & accounts

You must be authorized to bind your organization and provide accurate information. You are responsible for safeguarding credentials and for activity under your account.

3. Licensing of data

Datasets and custom deliverables are licensed, not sold, and are subject to the written license agreement between you and ModelCore LLC for those deliverables (the "License Agreement"). See How licensing works for a summary. Scope, exclusivity, and permitted use are specified in the applicable Order.

4. Fees & payment

Fees are stated in the applicable Order. Datasets and services are quoted per order. Unless stated otherwise, fees are exclusive of taxes and are non-refundable. Late amounts may accrue interest as permitted by law.

5. Acceptable use

Your use of the Services must comply with our Acceptable Use Policy and all applicable laws, including data-protection, export-control, and intellectual-property laws.

6. Intellectual property

ModelCore and its licensors retain all rights in the Services, the catalogue, documentation, and underlying technology. No rights are granted except as expressly set out in these Terms and the applicable Order or license.

7. Confidentiality

Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms.

8. Warranties & disclaimers

We provide the Services with reasonable skill and care. Except as expressly stated, the Services and datasets are provided "as is" and we disclaim all implied warranties to the fullest extent permitted by law, including merchantability and fitness for a particular purpose.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and each party's aggregate liability arising out of the Services is limited to the fees paid or payable for the applicable Order in the twelve months preceding the claim. Nothing limits liability that cannot be limited by law.

10. Indemnification

Each party will indemnify the other against third-party claims arising from its breach of these Terms, subject to prompt notice and reasonable cooperation. Data-specific indemnities are set out in the applicable License Agreement.

11. Term & termination

These Terms apply while you use the Services. Either party may terminate for material breach not cured within thirty (30) days of notice. Provisions that by their nature should survive will survive termination.

12. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles, and the parties submit to the exclusive jurisdiction of the courts located there, unless otherwise agreed in an Order.

13. Changes

We may update these Terms; continued use after changes take effect constitutes acceptance. Order-specific terms control over conflicting provisions of these Terms.

14. Contact

legal@modelcore.io

Data Processing Addendum

This Data Processing Addendum ("DPA") forms part of the agreement between the customer ("Controller") and ModelCore LLC ("Processor") and applies where ModelCore processes personal data on the Controller's behalf.

1. Roles & scope

The Controller determines the purposes and means of processing; ModelCore processes personal data only on documented instructions, including with regard to international transfers, except where required by law.

2. Subject matter, duration & purpose

The subject matter is the provision of data sourcing, enrichment, verification, and related services; the duration is the term of the underlying agreement; the purpose is to perform those services as instructed.

3. Categories of data & data subjects

Categories of personal data and data subjects are those contained in the datasets and materials provided or specified by the Controller, as further described in the applicable Order or schedule.

4. Processor obligations

• Process personal data only per the Controller's instructions and applicable law.
• Ensure personnel are bound by confidentiality.
• Implement appropriate technical and organizational security measures.
• Assist the Controller, taking into account the nature of processing, with data-subject requests and with security, breach-notification, and impact-assessment obligations.

5. Sub-processors

The Controller authorizes ModelCore to engage sub-processors under written terms imposing equivalent data-protection obligations. ModelCore remains responsible for sub-processor performance and will inform the Controller of intended changes, allowing a reasonable opportunity to object.

6. Security

ModelCore maintains measures appropriate to the risk, including encryption in transit and at rest, access controls, logging, and resilience and recovery practices.

7. Personal data breach

ModelCore will notify the Controller without undue delay after becoming aware of a personal data breach affecting the Controller's data and provide information reasonably necessary for the Controller to meet its obligations.

8. International transfers

Where personal data is transferred to a country without an adequacy decision, the parties will rely on an appropriate transfer mechanism, such as the Standard Contractual Clauses, which are incorporated by reference where applicable.

9. Audits

ModelCore will make available information necessary to demonstrate compliance and allow for and contribute to audits, subject to reasonable confidentiality and security conditions.

10. Return & deletion

On termination, ModelCore will, at the Controller's choice, delete or return personal data and delete existing copies, except where retention is required by law.

11. Liability

Liability under this DPA is subject to the limitations of liability in the underlying agreement.

12. Contact

privacy@modelcore.io

How licensing works

This page explains, in plain language, how ModelCore LLC ("ModelCore") licenses data. It applies across every type of data we work with: audio and speech, video, images, text and documents, code, reasoning and human-feedback data, robotics and sensor data, and anonymized business operations data such as messaging, documents, CRM records, tickets, and repositories.

It is a summary for orientation. Every license is governed by a written agreement between you and ModelCore LLC, provided with your quote. If anything here differs from your signed agreement, the agreement governs.

What you can license

• Off-the-shelf datasets from our catalogue, in whole or as a targeted slice.
• Custom collections sourced to your specification.
• Enrichment outputs, such as transcripts, labels, captions, and quality scores produced for data you supply.

What a license lets you do

Our standard licenses cover developing, training, fine-tuning, and evaluating machine-learning models, and keeping the model weights you train. Your agreement sets the specifics: permitted use, term, territory, and any field-of-use limits.

Exclusivity

Licenses are non-exclusive by default. Exclusive, time-limited exclusive, and first-look arrangements are available for many datasets and for custom collections, and are scoped deal by deal.

What a license does not allow

• Reselling, redistributing, or sublicensing the data itself, unless your agreement allows it.
• Attempting to re-identify people or companies in de-identified or anonymized data.
• Removing provenance, license, or attribution metadata where it is required.
• Any use that breaks the law or our Acceptable Use Policy.

Provenance and rights

Every delivery comes with a datasheet and records of where the data came from and the rights or consent it was collected under. Business operations data is anonymized before delivery, licensed only with the source company's sign-off, and never resold in raw form.

Delivery

Data is delivered in model-ready formats, typically JSON or JSONL alongside the source media or records, with Parquet or WebDataset on request, to AWS S3, Google Cloud Storage, Azure, or your own storage.

Pricing

Pricing is quoted for each order. It depends on the type of data, volume, enrichment level, and exclusivity. Volume is measured in the unit that fits the data: hours for audio and video, items for images, tokens for text and code, and records or systems for business data.

If you are licensing your data to us

Content owners and companies keep ownership of their data. You license it on defined terms, choose exclusive or non-exclusive deals, and set exclusions before anything moves. Payment terms are set out in your agreement. See content owners and business data.

Questions

Ask for a copy of our license agreement, or send questions about terms, to legal@modelcore.io.

Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to all use of ModelCore LLC Services and Licensed Data. We may update it to address new risks.

1. Prohibited uses

• Any unlawful purpose or activity that infringes the rights of others.
• Attempting to re-identify individuals in de-identified data, or using data to surveil, profile, or harm individuals unlawfully.
• Developing or enabling unlawful biometric identification or social-scoring systems where prohibited.
• Generating content that exploits or endangers minors, incites violence, or facilitates serious harm.
• Circumventing security, usage, or access controls.

2. Data-subject protections

Users must honor the consents, rights, and restrictions associated with Licensed Data, and must not combine datasets in a manner designed to re-identify individuals.

3. Security & integrity

Users must not introduce malware, probe or breach systems, or interfere with the integrity or performance of the Services.

4. Compliance with law

Users are responsible for complying with all applicable laws and regulations, including data-protection, intellectual-property, export-control, and sanctions laws.

5. Enforcement

We may investigate suspected violations and may suspend or terminate access for conduct that violates this AUP or that creates risk or liability.

6. Reporting

Report suspected misuse to legal@modelcore.io.

Cookie Policy

This Cookie Policy explains how ModelCore LLC uses cookies and similar technologies on our website.

1. What cookies are

Cookies are small text files stored on your device that help websites function and provide information to site operators.

2. Types we use

3. Managing cookies

You can control cookies through your browser settings and, where offered, through our cookie controls. Disabling some cookies may affect site functionality.

4. Third parties

Some cookies may be set by third-party providers we use for analytics or content delivery, subject to their own policies.

5. Changes & contact

We may update this Policy from time to time. Questions: privacy@modelcore.io.